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As soon as the boosting ends, we will start pulling in comments again. Comments added to a post while it is boosted, will unfortunately not be pulled in. 📝 At the moment, we are only able to pull in comments on organic posts. For Facebook comments, you are not able to mention multiple people. For Instagram comments you are able to add additional usernames to your comment if you’d like to reply to multiple people.

When replying, you’ll see the username of the person your reply will be sent to at the beginning of the message you are composing. Alternatively, you can start replying to the first unanswered comment that we've pre-loaded for you. Simply click on the thumbnail of a post you’d like to work with and the comment thread will appear on the right-hand side of your screen. Learn more about labels and sentiments here.Ĭlick the Total Unanswered Comments counter next to your chosen social channel to see a breakdown of comments by sentiment. You’ll also see small icon indicators on the thumbnails showing unanswered comments along with specific sentiments, such as questions, replies about orders or negative comments. We will backfill up to 30 posts with up to 2000 comments per post, and any new posts you send will then appear in the Engagement tab moving forward. Once you’ve chosen the social channel, you will see your posts as image thumbnails. If you need guidance on connecting your Facebook page, please see this guide. If you need guidance on connecting your Instagram business account, please see this guide, and if you run into any errors or don’t see your account, head over to our troubleshooting guide. Any Facebook page or Instagram business account you have connected to Buffer will be available. You'll then be able to choose which Facebook or Instagram account you’d like to work with. To get started, click the Engagement tab at the top of your dashboard. In the video below, Katie, from our Customer Advocacy team, will walk you through how to engage with Facebook and Instagram comments. This article contains the following sections: We're currently unable to pull in comments on paid ads.At this time, Buffer supports engaging with Facebook Page and Instagram business account comments.We invite you to add this feature request here.